Refund and Return Policy

1.Cancellations:

All cancellation requests must be initiated within 12 hours of placing the order or before your order has been shipped, whichever happens first.

In case your order has already been shipped, it cannot be canceled as our service partners charge us as soon as the pick up is completed.

2.Replacements:

Please do not accept the parcel if the sealing tape is tampered with.

A request for replacement must be initiated within a maximum of 5 days from the day of delivery and will only be accepted in case of the below mentioned cases.

3.Damaged/Incorrect Product Received:

Please attach a picture of the delivered order along with the invoice for our internal quality checks. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

4.Item missing from order/Expired Product Received:

Please attach an image of the invoice of the delivered parcel. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

5.Expired Product Received:

Please attach a picture of the product showing the expiry date along with the invoice. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

RETURNING PRODUCTS:

If You Are Not Satisfied With The Quality Of The Product For Whatever Reason Kindly Write To us At Hillscapetea@gmail.com Or Leave A Message Through WhatsApp 8438196341 Along With Your Order Number And Photographs Of the products(s) you are not satisfied with, with the reasons for the same.

This will enable our team to investigate what went wrong and get back to you. Please Note , We do not accept return or exchange of products. In case of a verified quality concern, we will provide you with a fresh pack of tea.

CANCELLATION FOR PRODUCT.

Since , the product features in the food and beverage category, we will not be accepting any cancellation of orders after your order is confirmed.

Conditions under which replacement/cancellation requests will not be accepted:
The replacement request is generated after 5 days from the date of delivery.
The damaged/ missing product is reported after 5 days from the date of delivery.
The cancellation request is generated after 4 hours of placing the order or before your order has been shipped, whichever happens first.
Wrong product was ordered by the customer.